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水伴 - 技术支持

感谢您使用水伴!如果您在使用过程中遇到任何问题,请查看以下常见问题,或通过下方方式联系我们。

常见问题

Q: 提醒通知不响怎么办?

A: 请检查以下设置:

  • 确保系统"设置" → "通知" → "水伴"中已开启通知权限
  • 检查应用内"设置" → "提醒设置"中提醒开关是否开启
  • 检查提醒开始/结束时间和间隔设置是否正确
  • 如果开启了专注模式,请将水伴添加到允许列表

Q: 如何与 Apple 健康同步数据?

A: 在应用内进入"设置" → "健康同步",点击开启同步即可。首次使用时需要在系统弹窗中授权水伴访问您的健康数据。

Q: 如何删除一条喝水记录?

A: 在首页的"今日记录"列表中,向左滑动对应的记录,点击"删除"按钮即可。

Q: 数据会丢失吗?

A: 您的数据存储在设备本地。为避免数据丢失,建议定期使用"设置" → "数据管理" → "导出数据"功能进行备份。更换设备时可以使用导入功能恢复数据。

Q: 高级版有哪些功能?

A: 高级版包含:月/年度统计视图、深度数据洞察、全部宠物皮肤解锁等。高级版为可选付费功能,基础功能永久免费。

Q: 如何恢复已购买的高级版?

A: 在购买页面点击"恢复购买"按钮,使用您购买时的 Apple ID 验证即可恢复。

联系我们

如果以上问题没有解决您的疑问,欢迎通过以下方式联系我们:

我们会在 24 小时内回复您的邮件。

WaterBuddy - Support

Thank you for using WaterBuddy! If you encounter any issues while using the app, please check the FAQ below or contact us using the methods at the bottom.

Frequently Asked Questions

Q: Why aren't reminder notifications working?

A: Please check the following settings:

  • Make sure notifications are enabled in Settings → Notifications → WaterBuddy
  • Check that the reminder toggle is ON in the app Settings → Reminder Settings
  • Verify the reminder start/end times and interval are correct
  • If Focus Mode is on, add WaterBuddy to the allowed apps list

Q: How do I sync with Apple Health?

A: Go to Settings → Health Sync in the app and tap to enable sync. On first use, you'll need to authorize WaterBuddy to access your health data in the system popup.

Q: How do I delete a water record?

A: In the "Today's Records" list on the home screen, swipe left on the record and tap the "Delete" button.

Q: Will my data be lost?

A: Your data is stored locally on your device. To prevent data loss, we recommend regularly backing up using Settings → Data Management → Export Data. When switching devices, you can use the import feature to restore your data.

Q: What features does Premium include?

A: Premium includes: monthly/yearly statistics views, deep data insights, all pet skins unlocked, and more. Premium is an optional paid feature — core functionality is always free.

Q: How do I restore a Premium purchase?

A: Tap the "Restore Purchase" button on the purchase page and verify with the Apple ID you used to purchase.

Contact Us

If none of the above answers your question, feel free to contact us:

We will reply to your email within 24 hours.